Family Planning Voucher Redemption Analysis

This report reviews a community outreach program targeting low-income women with family planning counseling and services in an effort to expand the access, quality, and use of family planning services in Jordan. Community health workers (CHWs) provided low-income women with vouchers for free family planning services and contraceptives at a private physician’s clinic; however, approximately 50 percent of the women receiving the vouchers did not redeem them. To determine why the vouchers were unredeemed, focus groups with CHWs and individual outreach clients were conducted. Findings and suggestions for improvement are discussed in the report.