Global Workshop on Social Franchising - Agenda

In September 2017, more than 60 individuals who work in social franchising met in Accra to discuss how to improve the quality of social franchises for health, as well as their sustainability. SHOPS Plus co-sponsored the event, along with three partners from the USAID-funded Support for International Family Planning Organizations program: the International Planned Parenthood Federation, Marie Stopes International, and PSI.

Take a look at the proceedings summary, agenda, and presentations from the workshop below. 

Read the meeting notes. 


Global Workshop on Social Franchising: Day 1


Opening remarks

Nora Maresh, USAID/Ghana
Caroline Quijada, Abt Associates
Anna Gerrard, PSI
Kate Gray, IPPF                                 
Matthew Wilson, MSI 

Opening plenary

Quality, a donor’s perspective - Kim Cole, USAID

Quality assurance: Reflections from the field - Dr. Emmanuel Sekyere, MSI 

Tools and approaches to monitoring and measuring quality (roundtable discussions)

  • Using technology to improve the effectiveness and efficiency of QA - Daniel Oluwasegun Falaju, PSI
  • Dealing with quality issues - Genet Mengistu and Alemitu Seyoum, FGAE (IPPF/Ethiopia)
  • Practical benefits and challenges of integrating family planning and cervical cancer screening services - Samuel Mukasa, PACE (PSI/Uganda)
  • Aligning QA/QI Ministry quality tools - Tesfaye Mesele and Luke Boddam-Whetham, MSI
  • Quality and discontinuation metrics - Q. Jamshaid Asghar, MSI
  • Accreditation—Uganda Experience with SafeCare - Hanna Baldwin, PACE (PSI/Uganda)

Action learning set: Responding to issues affecting quality

Lightning Rounds        

Closing - Caroline Quijada, Abt Associates


Global Workshop on Social Franchising: Day 2


Unlocking sustainability: Understanding expectations and tradeoffs     

Opening plenary - Caroline Quijada, Abt Associates

Elaine Menotti, USAID
Jeanna Holtz, Abt Associates
Dr Elias Girma, IPPF
Matthew Wilson, MSI                                 
Nikki Charman, PSI  

Linking social franchising into broader health financing mechanisms

Master class: Get ready, get started: the essentials of contracting to provide FP/RH services - Jeanna Holtz, Abt Associates

Innovations in Social Franchising (roundtable discussions)                                

  • Tunza Social Enterprise, moving towards sustainability - Stephanie Dolan, PSI
  • Red Segura, from fractional franchising to business format franchising - Mike Hardin, PSI
  • Evolving the fractional model: experiences from MSI - Moses Odenyi, MSI
  • Community Engagement in Pakistan - Ali Imran, FPAP (IPPF/Pakistan)

Creating sustainable businesses: improving business skills and creating linkages to business improvement loans 

Lightning rounds

Looking toward the future - Heidi Quinn (IPPF), Luke Boddam-Wetham (MSI), and Pierre Moon (PSI)

Closing - Abt Associates, IPPF, MSI, PSI



Sustaining Health Outcomes through the Private Sector (SHOPS) Plus is a five-year cooperative agreement (AID-OAA-A-15-00067) funded by the United States Agency for International Development (USAID). This website is made possible by the generous support of the American people through USAID. The information provided on this website is not official U.S. government information and does not represent the views or positions of USAID or the U.S. government.

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