Improving the quality of family planning services in Nigeria

SHOPS Plus worked in Akwa Ibom, FCT, Oyo, and Plateau to improve the capacity of providers to deliver quality family planning services. In the process, SHOPS Plus built “quality cultures” in health facilities which improved the provider-client relationship and ultimately the overall client experience. To build quality culture, the project employed four strategies: 1) improvement of knowledge and clinical capacity, 2) continuously strengthening practice, 3) strengthening of the enabling environment, 4) and building data management capacity.