Improving Performance and Creating an Enabling Environment for the Service Provider

Lauren Crigler of IntraHealth and PSP-One gave this presentation at the PSP-One Quality Assurance Panel Discussion. The presentation gives an overview of the Performance Improvement methodology. It discusses the 5 performance factors, relates experience in both the public and the private sectors, and discusses possible areas for adaptation of the Performance Improvement methodology for use in PSP-One.


Lauren Crigler


PSP-One Project

March 2005
Resource Types
Technical Area
Provider Quality
quality improvement
Current Downloads



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