Ghana, Nigeria: Mobiles to Improve Quality of Services
These studies examined how supportive supervision can improve the quality of services in Ghana and Nigeria. The activities introduced supportive supervision to address the identified gaps in private provider performance. Through the use of checklists on smartphones, supervisors were able to provide real-time feedback, and web-based monitoring enabled improved weekly stockouts and training needs identification. The presentation was made by Joseph Addo-Yobo at the mHealth in the SHOPS Project: Case Studies and Lessons Learned special event at the Ronald Reagan Building in June 2014.
Contributor
SHOPS Project
Published
June 2014
Resource Types
Presentation
Country
Nigeria
Ghana
Technical Area
Networks and Franchising
Keywords
private provider networks
Current Downloads
15